Here’s a simple, step-by-step guide to make sure your repair request is clear, effective, and gets the attention it deserves.
Step 1: Know What to Report
Not all repairs are emergencies, but all issues should be reported sooner rather than later. Some common maintenance issues include:
Leaks or water damage
Heating and air conditioning problems
Electrical issues (outlets, lights, power outages)
Appliance malfunctions
Pests or mold
Broken locks, doors, or windows
If you're unsure whether something should be reported, it's better to be safe and let your property manager decide.
Step 2: Report It Promptly
Delaying a maintenance request can cause minor issues to grow into major problems. Report any repair need as soon as you notice it. This helps prevent damage and protects your security deposit.
Step 3: Use the Right Method
Every property management company has a preferred way to receive maintenance requests. At Premier Rentals, we recommend:
Submitting a written request through your tenant portal or email
Including clear details about the issue (location, description, urgency)
Attaching photos or videos, if possible
Avoid texting or calling unless it’s an emergency. Written requests help create a record and ensure nothing gets missed.
Step 4: Know What Counts as an Emergency
Some repairs require immediate attention. Call your emergency maintenance line if you experience:
A gas leak or strong gas smell
No heat in freezing temperatures
Major flooding or burst pipes
Electrical fire risk or power outage affecting safety
Broken exterior doors or windows that compromise security
For non-urgent issues, use the standard reporting method.
Step 5: Follow Up & Be Available
Once your request is submitted:
Watch for responses or updates from your property manager
Be available to grant access to maintenance staff
Let management know if the issue gets worse or isn’t resolved
Timely communication helps keep things moving smoothly.
Final Thoughts
Reporting repairs the right way is one of the best ways to take care of your home and show responsibility as a tenant. It keeps your rental in good condition, protects your personal property, and builds trust with your property management team.
Need to report a repair now? Log into your tenant portal or contact Premier Rentals today—we’re here to help!
